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The TRACED Act: Robocall Litigation Changing Call Centers

Calltools

In 2003, the FCC and the Federal Trade Commission (FTC) created the Do Not Call Registry to help the FCC enforce TCPA rules. Our cloud-based software gives you a CRM for tracking customer interactions, interactive voice response (IVR) to improve productivity, and a preview dialer that prepares employees for their next interaction.

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Taylor Reach Group Working with Major Veterinary Hospital on Telephony Sourcing Project

Taylor Reach Group

Through this project, and several other client projects in the healthcare industry or other verticals, TRG continues to expand our Technology Sourcing initiative which assists organizations to source Telephony, IVR Platforms and Services, Workforce Management, Email Management, Chat Management, SMS and CRM Systems.

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Financial Institution Appoints Contact Center Consultancy

Taylor Reach Group

The consulting firm has helped companies across various verticals, to source telephony platforms, IVR platforms and services, workforce management, email management, chat management, SMS and CRM solutions. “As As consultants, the only organization paying us should be our clients. About The Taylor Reach Group, Inc.,

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Expert Advice with Seasoned BPO Advisor and CX Specialist, Peter Ryan

Vistio

You have a long career in analyzing and consulting on front office BPO ecosystems, including contact center outsourcers, CRM technology players, offshore development agencies, and industry associations. Within a couple of days, I got a callback and they were asking if I’d be interested in interviewing for their CRM team.