Creative Virtual
JUNE 22, 2020
Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.
Provide Support
JANUARY 10, 2018
Are chatbots and virtual agents likely to replace humans any time soon? © 2003 - 2017 Provide Support LLC. What innovations and technologies will be transforming the world and shaping its future? And if so, what does the future hold for human CSRs and what will be the role of AI in customer service then? Read more.
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Creative Virtual
MARCH 11, 2021
I’ve talked before about how much the virtual agent and chatbot space has changed since I founded Creative Virtual in late 2003. What hasn’t changed over that time is Creative Virtual’s commitment to delivering the best combination of innovative technology and expert consultation and guidance to our customers.
DMG Consulting
FEBRUARY 25, 2019
Speech and text analytics are used to listen to/read customer interactions and provide feedback to the enterprise (general trends) and agents (what they do right and how to improve). When speech analytics first entered the commercial market in 2003, it was not ready for AQM, but it is today. Like what you’re reading? Email Address *.
Taylor Reach Group
JUNE 13, 2017
Colin: AI Chat today, often called chatbots or virtual agents, are not very sophisticated and certainly they are not ready for the scalable bulk response’ world JD is speaking about. Chatbots can leverage your FAQ’s to provide responses to consumers, but a good degree of configuration is often required.
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