Provide Support

JANUARY 10, 2018

How many changes will 2018 bring about for those in customer service? Are chatbots and virtual agents likely to replace humans any time soon? And if so, what does the future hold for human CSRs and what will be the role of AI in customer service then? © 2003 - 2017 Provide Support LLC.

Virtual Agent 70

Virtual Agent Customer Service Chatbots Sales 70

Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

Personalization 52

Personalization Virtual Agent Chatbots Employee engagement 52

Taylor Reach Group

JUNE 13, 2017

That being said, there is a time and place for reactive, depending on your customer strategy. For example, if you’re looking at customer service issues and want to move people from voice to chat. There is a strategy around chat, a company needs to look at the customers, their experience, channel expenses etc. Memphis. .

Contact Center 58

Contact Center Consulting Consulting Chatbots 58