Creative Virtual

MARCH 11, 2021

I’ve talked before about how much the virtual agent and chatbot space has changed since I founded Creative Virtual in late 2003. It is the combination of these two factors that will set your project up for success.

Virtual Agent 52

Virtual Agent Enterprise Chatbots Consulting 52

Taylor Reach Group

DECEMBER 5, 2017

established in 2003, is a globally recognized Call Center, Contact Center and Customer Experience consulting firm. About Taylor Reach Group. Taylor Reach Group, Inc., TRG has assisted hundreds of organizations in achieving their Customer Experience and Contact Center objectives. For more information, visit www.thetaylorreachgroup.com.

Interactive Voice Response 48

Interactive Voice Response Consulting Consulting Contact Center 48

Creative Virtual

MAY 21, 2023

By Chris Ezekiel, Founder & CEO In 2003, motivated by a vision of a time when “conversations powered by computers would transform the world”, I founded Creative Virtual.

Engineering 52

Engineering Enterprise Technology Personalization 52

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 64

Education Chatbots Wait times Surveys 64

DMG Consulting

FEBRUARY 25, 2019

When speech analytics first entered the commercial market in 2003, it was not ready for AQM, but it is today. Speech analytics can transcribe the self-service interaction between a customer and an IVA or chatbot and continue transcribing the conversation after the call has been transferred to a human agent. Like what you’re reading?

Analytics 48

Analytics Quality management Enterprise Virtual Agent 48

Fonolo

MARCH 9, 2023

The first study was done in 2003 — can you guess which direction the overall trend has headed since then? Self-service options, including chatbots and FAQs, can quickly resolve many other basic customer queries, freeing call center agents to handle more complex issues requiring a conversation.

Contact Center 87

Contact Center Self service Call Center Interactive Voice Response 87

Taylor Reach Group

JUNE 13, 2017

Colin: AI Chat today, often called chatbots or virtual agents, are not very sophisticated and certainly they are not ready for the scalable bulk response’ world JD is speaking about. Chatbots can leverage your FAQ’s to provide responses to consumers, but a good degree of configuration is often required. Consumers are smart.

Contact Center 58

Contact Center Consulting Consulting Chatbots 58

Quiq

MARCH 6, 2020

As years passed, transactions became more sophisticated, but the first tangible goods weren’t sold until 2003. No one called it M-commerce then, but that term now describes any monetary transaction completed using a mobile device. Mobile shopping didn’t really get a boost until the first iPhones were released in 2007.

Banking 52

Banking Sales Surveys Accountability 52

Revation Systems

MAY 25, 2022

Revation started in 2003, born out of a vision to change industries with the power of communication. The cloud-based software enables our Contact Center as a Service (CCaaS) model, which works to create a balance of fostering human connection with AI-driven chatbot capabilities and automation features.

Contact Center 62

Contact Center Customer Experience Banking Healthcare 62

Provide Support

MARCH 7, 2018

Despite the rise of social media, live chat services and chatbots, email is still one of the most commonly used communication channels for businesses and individuals all over the world. © 2003 - 2017 Provide Support LLC. A Guide to Writing Customer Service Emails. In 2017 alone, over 269 billion emails were sent every single day.

Personalization 45

Personalization Customer Service Chatbots Contact Center 45

TMP Direct

NOVEMBER 11, 2021

and Fred Reichheld in 2003. We’re asking our customers to have conversations with chatbots or respond to an impersonal pop-up instead of actually interacting with them. It’s all part of an organization’s effort to calculate that all-important net promoter score (NPS). NPS was developed and trademarked by Bain & Company, Inc.,

Metrics 52

Metrics Chatbots Feedback Analytics 52

Comm100

MAY 11, 2020

Others even further back in 2003. For ultimate scalability and efficiency, AI chatbots can’t be beaten. By setting up a chatbot, a large portion of frontline customer care can be automated. Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Recommended watching : See Comm100 Agent Assist in Action.

Customer Support 59

Customer Support Chatbots Surveys Wait times 59

Comm100

MAY 11, 2020

Others even further back in 2003. For ultimate scalability and efficiency, AI chatbots can’t be beaten. By setting up a chatbot, a large portion of frontline customer care can be automated. Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Recommended watching : See Comm100 Agent Assist in Action.

Customer Support 52

Customer Support Chatbots Surveys Wait times 52

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. In 2003, her book Starting an eBay Business For Dummies appeared on the BusinessWeek list of best-selling paperback business books. At Netomi, we deeply care about improving the customer experience.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

LiveChat

SEPTEMBER 12, 2016

Nick Bostrom, a Swedish philosopher, has described in 2003 a situation that would happen if people don’t design the “AI morality.” It seems like people were ready for chatbots from a long time. In fact, a superintelligent machine would not be motivated by the same emotional desire to be powerful that often drives human beings.

Morale 76

Morale Technology Surveys Chatbots 76