Fonolo
MARCH 9, 2023
CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros identify pain points and reduce customer complaints in the contact center. The first study was done in 2003 — can you guess which direction the overall trend has headed since then? Why Do Escalations Occur in the Contact Center?
Taylor Reach Group
JUNE 13, 2017
Chat in the Contact Center - an Expert Panel Weighs in – Part 2/3. Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. Chatbots can leverage your FAQ’s to provide responses to consumers, but a good degree of configuration is often required.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Taylor Reach Group
DECEMBER 5, 2017
TRG), a globally recognized consulting firm focused on optimizing clients’ Contact Centers and Customer Experience (CX), today announced they are working with one of the largest veterinary hospital organizations in the United States and Canada. Media Contact: For more information contact Sarah Hill – Stapley at 1-866-334-3730 ext.
Revation Systems
MARCH 12, 2019
When Revation Systems was merely an idea, the year was 2003 and two telecomm industry veterans started working in their Minnesota basement to create what would become Revation Systems. consumers needing to speak with a call center representative to troubleshoot when consumers transferred funds or made payments from home).
Revation Systems
MARCH 12, 2019
When Revation Systems was merely an idea, the year was 2003 and two telecomm industry veterans started working in their Minnesota basement to create what would become Revation Systems. consumers needing to speak with a call center representative to troubleshoot when consumers transferred funds or made payments from home).
DMG Consulting
FEBRUARY 25, 2019
When speech analytics first entered the commercial market in 2003, it was not ready for AQM, but it is today. Speech analytics can transcribe the self-service interaction between a customer and an IVA or chatbot and continue transcribing the conversation after the call has been transferred to a human agent. Like what you’re reading?
Revation Systems
MAY 25, 2022
Revation started in 2003, born out of a vision to change industries with the power of communication. For background, LinkLive uses a single pane of glass approach to provide an omnichannel contact center customer experience, designed specifically for the most regulated industries such as banking and healthcare.
Expert insights. Personalized for you.
87 
Let's personalize your content