2003 Chatbots Contact Center Quality management 
DMG Consulting
FEBRUARY 25, 2019
Service, quality management, and the customer journey will all see big gains. The main obstacle to progress for traditional quality management (QM) is that few companies can afford the resources to properly staff a traditional QM function. Speech Analytics and AI Is a Winning Combination. By Donna Fluss. Email Address *.
Netomi
JANUARY 5, 2022
So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. RPA Helps Contact Centers Deliver Better Customer Experiences.
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