Successful On-boarding in Contact Centers: Top Experts Reveal Secrets
CX Global Media
JULY 9, 2019
Chief Customer Officer, FrontSpin. Typically call center agents train for 2-4 weeks and are not fully productive for another 1-3 months. Call center attrition rates are 40-100%. During his career he has managed over 20 million incoming phone calls. Contact Center Virtual Summit LinkedIn Page.
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