Taylor Reach Group
NOVEMBER 11, 2019
Customer Experience and Contact Center Consultancy, The Taylor Reach Group, has recently completed its in-depth analysis of two contact centers for a national patient support firm. This process identified the centers’ maturity, and allowed for the charting of improvement initiatives to prove the results.
Taylor Reach Group
FEBRUARY 20, 2021
a globally-recognized call and contact center consulting and managed services firm focused on optimizing customer engagement, has announced that it is working with a regional donated organ procurement agency in the US. A global Contact Center, Call Center, and Customer Experience consulting firm.
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Taylor Reach Group
JUNE 7, 2018
Customer Experience and Contact Center Consultancy, The Taylor Reach Group, Inc. Taylor Reach), announced that they have been appointed by one of America’s largest home builders to take an in-depth analysis of their Contact Centers. About The Taylor Reach Group, Inc.
Taylor Reach Group
OCTOBER 28, 2019
Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. The consultancy will conduct an essential health check of the firm’s customer experiences and Contact Center operations. “We We use a hands-on, holistic approach to assess the interaction experience and review all elements of the contact center. “We
Taylor Reach Group
APRIL 4, 2018
Leveraging a proprietary approach, combined with best practice benchmarking, the Audit process creates a road-map to a future state by assessing all aspects of current Contact Center operations. retained to complete a Contact Center Audit for one of the world’s leading digital data collection companies.
Taylor Reach Group
MAY 3, 2018
The Strategic Assessment is an essential ‘health check’ of your Contact Center that takes a deep analysis of people, process and technologies and the ‘thousand moving parts’ to establish a prescriptive approach for optimizing operations. I often refer to the Contact Center as having a thousand moving parts.
Etech
MARCH 16, 2018
In 2003, the space shuttle, Columbia, disintegrated over East Texas and Louisiana, when it attempted to reenter the Earth’s atmosphere. Unachievable Goals : Benchmarks set too high discourage performance. This is a valuable lesson from history that is relevant within many businesses today, especially within the contact center.
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