We Asked 30 CX Influencers if They Would Recommend the Net Promoter System
Lumoa
APRIL 24, 2018
The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Include NPS with CSAT, CES, FCR, employee engagement, emotion, etc. Net Promoter System has another important advantage as it engages the whole organization — from frontline to senior executives.
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