Call Center Weekly
APRIL 19, 2018
In recent years, I have had the opportunity to help build structure around employee engagement both from the standpoint of a non-leader, as well as a leader, and in the last eight years I've been able to develop an effective approach to bridging the communications gap between front-line employees and leaders.
CCNG
OCTOBER 11, 2023
If you're a larger company, you'll likely benefit from more robust tools that help decipher your employees' responses, prioritize which issues to tackle and even suggest what action to take. Great customer experiences depend upon employees who are happy and truly engaged in their workplace.
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ShepHyken
FEBRUARY 22, 2019
Stacy Sherman is a Customer Experience & Digital Marketing professional with a proven track record of increasing sales & loyalty at B2B & B2C companies of all sizes & budgets.
Call Center Weekly
APRIL 15, 2019
A: I’m currently the Director of Customer Experience, leading a team focused on delivering best-in-class Customer Excellence and Employee Engagement that serves as a brand differentiator. And, join the conversations about customer experience, employee engagement and much more on Twitter & Instagram.
Beyond Philosophy
FEBRUARY 5, 2015
Many b2b and b2c companies offer antiseptic, commoditized, vanilla experiences for customers. Employee engagement and ambassadorship: linking to customer behavior. These are almost guaranteed not to be memorable, not to be talked about (unless neutrally or negatively), and not creating outside-in advocacy and value creation.
Beyond Philosophy
JUNE 18, 2015
Find your team’s strengths and use those to create the experience—and also employee engagement (a key element to a great Customer Experience). Commit to the mindset of creating an exemplary Customer Experience. Individual development. Remembering the little things.
CX Global Media
FEBRUARY 6, 2019
Everything’s in one place, from orders, management issues, channels, emails, chat, returns, subscription, anything you need and want for B2B and B2C company. How Coca-Cola® Adds Life to Contact Center Employee Engagement. Therefore, it’s a platform view that every agent can see the customer for the first time.
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