We Asked 30 CX Influencers if They Would Recommend the Net Promoter System
Lumoa
APRIL 24, 2018
The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Peter Lavers Customer Experience and CRM Expert. Include NPS with CSAT, CES, FCR, employee engagement, emotion, etc. Mitch Lieberman CRM Industry Advisor, Speaker, Award-winning Blogger.
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