We Asked 30 CX Influencers if They Would Recommend the Net Promoter System
Lumoa
APRIL 24, 2018
The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Include NPS with CSAT, CES, FCR, employee engagement, emotion, etc. Davide Chiavelli Customer Experience Management and Analytics Consultant at CIQUAL. Treat NPS as part of a greater whole. linkedin Why?
135 
Let's personalize your content