We Asked 30 CX Influencers if They Would Recommend the Net Promoter System
Lumoa
APRIL 24, 2018
The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Peter Lavers Customer Experience and CRM Expert. Mitch Lieberman CRM Industry Advisor, Speaker, Award-winning Blogger. At the same time, NPS is often a subject of critics and misunderstanding. blog linkedin twitter Why?
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