DMG Consulting
JANUARY 4, 2019
Many of the SaaS-based vendors, those who have built their solutions from the ground up, are introducing innovative features to improve contact center performance. In speech analytics they’re improving many aspects of the solutions, broadening their capabilities and uses. Learn more at www.dmgconsult.com.
SmartKarrot
FEBRUARY 4, 2022
SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The recent years have witnessed how SaaS products and companies have changed the way organizations operate online. Here is the list for you –.
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Revation Systems
MARCH 2, 2022
Founded in 2003, Revation developed the industry’s most secure messaging and cloud contact center platform that powers digital customer service and contact center solutions for more than 600 healthcare and financial services customers in the United States. About Revation Systems | [link].
ChurnZero
NOVEMBER 2, 2018
Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. NPS also provides the WHY in most cases behind a user’s behavior, something pure data analytics do not. Wednesday, November, 28, 2:00 – 3:00 PM EST. Every SaaS organization needs Customer Support and Customer Success functions.
Netomi
JANUARY 5, 2022
Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.
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