Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Employee Engagement and Customer Experience. We see the growth of employee engagement programs. Identify what drives and destroys value for your employees experience.

Employee engagement 186

Employee engagement Big data Analytics Education 186

Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Employee Engagement and Customer Experience. We see the growth of employee engagement programs. Identify what drives and destroys value for your employees experience.

Employee engagement 150

Employee engagement Big data Analytics Education 150

GetFeedback

JANUARY 6, 2020

Here’s a formal definition from persona thought leader Tony Zambito in 2002: Buyer personas are research-based archetypal (modeled) representations of who buyers are, what they are trying to accomplish, what goals drive their behavior, how they think, how they buy, and why they make buying decisions. Source: Forrester .

Journey mapping 78

Journey mapping B2C B2B Surveys 78