Beyond Philosophy

AUGUST 10, 2016

Consumers in this part of the world still appreciate the retail outlets or customer care channels for the speed of service. More of these consumers (66%) want self-service for their needs over calling into customer care. Make sure your Customer Experience is ready for any challenge that lies ahead.

Wireless 265

Wireless Self service Surveys Consulting 265

SmartAction

OCTOBER 19, 2022

Check out these success stories from some familiar brands that trust us to aid them in providing top notch customer care! Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. They will share insights from the latest Customer Rage study that CCMC and Dialog Direct conducted and partnership with W.P

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48