Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. As we start bundling services in the banks and in telecommunications, we’ve seen the complexities rise. I see so many scripted responses. They are looking for empathy.
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