Customer Relationship Metrics

MAY 8, 2017

Categorical scales must be repeated multiple times to insure the correct application by the respondent, thereby limiting the effectiveness of the approach in the post-call IVR survey methodology where the goal is to quickly collect responses to as many research variables as will be acceptable. How will the survey results be used?

Surveys 90

Surveys Interactive Voice Response Construction Accountability 90

SmartAction

MARCH 7, 2023

This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions. Hundreds of thousands of voice and conversational transactions, or events, equates to millions upon millions of data points and bits of information.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

Vistio

JUNE 29, 2021

” The first thing I did, this is 2002 or 2003, remember, I went to Yahoo, not Google, but Yahoo and looked up, “What is CRM?” Within a couple of days, I got a callback and they were asking if I’d be interested in interviewing for their CRM team. And I said, “Of course. I’d be delighted.”

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

JustCall

AUGUST 7, 2020

But in 2002, an overlay area code 754 was added. IVR: Build an interactive menu for your customers with the IVR feature to steer incoming calls to the best available agent. Call Monitoring and Team Analytics : Monitor the performance of agents live on calls. Why use JustCall for your Floridian local number?

virtual call center 52

virtual call center Real estate Interactive Voice Response Call Logging 52