SmartAction

MARCH 7, 2023

These actions might include updating a particular communication point or proactively reaching out to a customer, informing them about their account, a transaction or other notification. This intelligence prompts recommendations for actions that companies can take. These are a few value points that will drive the CAI market in 2023.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

SmartAction

APRIL 4, 2023

Virtual agents have now achieved Complex Voice capabilities. When you call your bank, the virtual agentcan answer the question, “What are my refinance options?” When you call a retailer, the virtual agent can engage in a Complex Voice discussion involving various fashion options.

Virtual Agent 87

Virtual Agent Chatbots Self service Banking 87

Solvvy

JULY 5, 2018

Back in 2002, Atlassian launched their first product, Jira. Rather than an army of sales executives and account managers for enterprise customers, almost everyone gets this same treatment–and it works. Virtual agents or chatbots. At the time, they didn’t make a lot of waves. Customer Engagement Drives Revenue.

Self service 48

Self service Virtual Agent Sales Enterprise 48