2002 Accountability Customer Experience Virtual Agent 
SmartAction
MARCH 7, 2023
These actions might include updating a particular communication point or proactively reaching out to a customer, informing them about their account, a transaction or other notification. This intelligence prompts recommendations for actions that companies can take.
SmartAction
APRIL 4, 2023
This connection happens instantaneously, via the channel that remains the preferred means of most customers’ inquiries: the phone call. Virtual agents have now achieved Complex Voice capabilities. When you call your bank, the virtual agentcan answer the question, “What are my refinance options?”
Solvvy
JULY 5, 2018
Back in 2002, Atlassian launched their first product, Jira. Whereas most companies this size would have hundreds or thousands of employees to provide customer service, they’ve scaled customer support through AI and machine learning. Customer Engagement Drives Revenue. Excelling At Customer Experience Automation.
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