SmartAction

MARCH 7, 2023

These actions might include updating a particular communication point or proactively reaching out to a customer, informing them about their account, a transaction or other notification. This intelligence prompts recommendations for actions that companies can take.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

SmartAction

APRIL 4, 2023

In fact, it’s the most rapidly evolved technology in the contact center today. Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

Virtual Agent 85

Virtual Agent Chatbots Self service Banking 85

GetFeedback

JANUARY 6, 2020

On the selling (vendor) side, there are salespeople, customer support reps, accounting personnel, manufacturing, accounting, legal, and more. Examples might include shoppers at a store, a personal banking account, or cell phone service. Seriously, no one wants to be thought of as an “account” or “customer number.” .

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. But whenever I call a contact center now, I dread it. Darima Fotheringham: This is the 7 th wave of National Customer Rage study. When and how the Customer Rage study begin?

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48