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The Definitive Guide: IVA vs IVR and What’s Right for Your Contact Center

SmartAction

So, What’s the best solution for the contact center? For even more information on the differences between IVA and IVR, check out this blog post! Get a Demo Related Content BLOG IVA is the new IVR Discover why people are choosing IVA over IVR and how it can take your business to the next level.

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Conversational AI 101: NLU and IVR for Beginners

SmartAction

Asking Alexa to play your favorite podcast and have her quickly play it for you is made possible by the same type of technology that allows contact centers across the world to automate voice conversations. Conversational AI is making the contact center and customer service industries better than ever. Get a Demo.

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Adding a Chatbot: Trust a Pro or Build it Yourself?

SmartAction

Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat. Check out this blog post to find out. GET IN TOUCH See How We Can Help You Exceed your CX Goals. appeared first on SmartAction.

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Conversational AI: Trends to Watch in 2023

SmartAction

Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

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The Need for Customer Experience is Based on Science Not Myth

Natalie Petouhof

Pashler, Harold Psychological Bulletin, Vol. 116(2), Sep 1994, 220-244. i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. and Csikszentmihayi, M.

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From Q-and-A to Two-Way: Conversational AI is the Future of Voice Assistants

SmartAction

In fact, it’s the most rapidly evolved technology in the contact center today. Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. But whenever I call a contact center now, I dread it. Darima Fotheringham: This is the 7 th wave of National Customer Rage study. When and how the Customer Rage study begin?