Chad Schaeffer

SEPTEMBER 12, 2014

It was May 2001 and I was just kicking off my first contact center software implementation as a project manager. Consumers were rapidly adopting email as an innovative communication method and big companies were trying to figure out how to manage this incredibly modern support channel. But has social customer service really arrived?

Airlines 48

Airlines Customer Service Banking Contact center software 48

Callminer

FEBRUARY 21, 2018

She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. Peter Abah is the Head of Customer Support at Hotels.ng. as the head of customer support and resides Lagos, Nigeria. Call centers must keep in mind…”. Peter Abah. discover_crm.

call center software 210

call center software Call Center Contact Center Analytics 210

Help Scout

JUNE 24, 2021

However, there is one time-tested solution for standing out: offering top-notch customer service. But providing world-class customer support is no small task, especially if you don’t have the right tools. When you create a strong customer experience, you better retain customers and grow your bottom line.

SaaS 84

SaaS Self service CRM Analytics 84

JivoChat

JUNE 20, 2021

CRM & Customer Service. Mailchimp launched in 2001, and since then, it has earned a reputation as one of the leading email marketing platforms. 24/7 customer support. Sprocket Dropshipping further simplifies the dropshipping process and offers 24/7 customer support. Payments & Security.

Accountability 52

Accountability Sales Advertising Abandon rate 52