Natalie Petouhof

AUGUST 15, 2022

My path to a CX career started in 2001 at Peppers & Rogers Group. That approach yielded unimaginable yet remarkable anecdotes such as reps sending flowers if a customer fell ill, chatting with customers about their families (average handle time wasn’t a metric) and sending free replacement products if orders were reported defective.

Customer Experience 52

Customer Experience Average Handle Time Coaching Enterprise 52

Callminer

FEBRUARY 21, 2018

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. Quality management software, including call recording and call monitoring tools, provide a way to manage, track and report quality metrics…”. @TerminixTriad. Burn Blackwell is the President & CEO of Terminix Triad.

call center software 210

call center software Call Center Contact Center Analytics 210

aircall

JANUARY 16, 2018

Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. Whole team statistics can be viewed alongside individual performance metrics, so if your team needs some additional coaching , you know where to focus your attention. In fact, life is easy “in the cloud.”

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91