ShepHyken
DECEMBER 27, 2021
Clarke’s 2001: A Space Odyssey , HAL, the computer could talk in a human-like fashion, yet it still sounded like a computer. Several great strategies are mentioned here, from something as simple as helping to eliminate repetitive tasks to real-time coaching to help manage the interaction between the agent and the customer.
Robert Davis
AUGUST 2, 2018
More importantly, the “real” unemployment rate (U6) continues to drop and is now 7.6%, the lowest since 2001 ( [link] ). It’s the way their supervisors treat their agents, and the way they execute a set of proven coaching tactics, that delivered these results. In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0%
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Robert C. Davis and Associates
AUGUST 2, 2018
More importantly, the “real” unemployment rate (U6) continues to drop and is now 7.6%, the lowest since 2001 ( [link] ). It’s the way their supervisors treat their agents, and the way they execute a set of proven coaching tactics, that delivered these results. In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0%
Natalie Petouhof
AUGUST 15, 2022
My path to a CX career started in 2001 at Peppers & Rogers Group. Original Article by Mila D’Antonio. I joined the company seven years after founders Don Peppers and Martha Rogers PhD envisioned, evangelized, and popularized the concept of one-to-one relationships.
Avaya
JUNE 1, 2017
It makes players, coaches, and every-size teams all a part of the fan experience. And with the majority of stadiums built prior to 2001, when the first tech bubble popped, it’s logical to assume there are several facilities that aren’t equipped to handle this sort of bandwidth. The right contact center will help sell out stadiums.
Callminer
FEBRUARY 21, 2018
His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. With the right QA process you can then make better decisions about remediation, such as making changes to training, coaching, re-skilling, recruitment, software etc. @TerminixTriad. Formalize your QA process.
FreshGrade
APRIL 16, 2019
She worked with her coach, perhaps for several years. The judge or her coach? The coach, of course. What is the purpose of the coach’s ongoing assessment? What “language” does the coach use to communicate with the skater during practice? Clearly, the coach and judge have very different purposes.
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