CCNG
DECEMBER 20, 2023
Similarly, RPA has proved valuable in automating routine tasks, improving service delivery, and increasing efficiency. Not only that, but recent advancements like Generative AI and ChatGPT have emerged as powerful solutions for customer service. Think HAL, the sentient computer from "2001: A Space Odyssey.”)
Jon Arnold
MAY 6, 2021
The CCaaS market sure is messy right now - as is the broader customer service/CX space - and for that tangent, I’ll steer you to my latest No Jitter post which came out earlier this week. You might be surprised to know that Five9 started in 2001, so this isn’t exactly a startup with wheels or a unicorn with hardly any revenues.
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Comm100
JUNE 5, 2018
From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly.
CSM Magazine
JUNE 30, 2021
AI chatbot handles peaks and supports business growth. Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. Lee Willis, Head of UK Customer Services at Intouch Games, comments. “In
TechSee
DECEMBER 5, 2017
To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point. 1. Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat.
Xaqt
JUNE 1, 2020
With Artificial Intelligence (AI) now at the forefront of executives’ minds as they look for ways to reduce operating expenses while retaining and acquiring new customers , we believe that Contact Center and Business Process Outsources (BPOs) are uniquely positioned to lead this transition.
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