Jon Arnold

MAY 6, 2021

Much like Zoom has been the right technology at the right time to enable work from home, Five9 provides a pretty complete CCaaS solution as contact centers rush to the cloud. Being a fully cloud-native contact center pure play, Five 9 is in a great spot right now.

Contact Center 97

Contact Center Virtual Agent Chatbots Enterprise 97

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. How AI can be Used in the Contact Center. Out of these benefits, two concrete benefits of AI in the contact center stand out.

Contact Center 48

Contact Center Chatbots Call Center Self service 48

Aspect

NOVEMBER 1, 2018

Millennials were born between 1976 and 2001. and founder of the research and consulting firm, Millennial Branding, describes them this way, ”self-centered, needy, and entitled with unrealistic work expectations.” They are the workforce, and contact centers may be an excellent fit for their skills and aspirations. .

Contact Center 62

Contact Center Contact center software Interactive Voice Response Chatbots 62

Nuance

DECEMBER 26, 2019

We’ve seen it become sentient in 2001: A Space Odyssey, enslave mankind in The Matrix, and take over the world in The Terminator. Cinema hasn’t given AI the best image over the years. It’s no surprise that people worry about AI taking over our jobs.

Enterprise 59

Enterprise Chatbots Contact Center 59

Nuance

DECEMBER 26, 2019

We’ve seen it become sentient in 2001: A Space Odyssey, enslave mankind in The Matrix, and take over the world in The Terminator. Cinema hasn’t given AI the best image over the years. It’s no surprise that people worry about AI taking over our jobs. But in reality, there are a lot of human capabilities [.]

Enterprise 52

Enterprise Chatbots Contact Center 52

Jon Arnold

MAY 25, 2017

The contact center space is going through unprecedented - but expected - disruption, so much so, I don't think that term will be in use much longer. the stock in trade of most contact centers. Meet Kate - that's their new chatbot, but there's much more to the story. Genesys CEO Paul Segre.

Chatbots 45

Chatbots Contact Center Interactive Voice Response Marketing 45

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks. and cloud-based call center offerings.

Contact Center 116

Contact Center Technology Self service Call Center 116