2001, Best practices, Chief Customer Officer and Management

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2001

Best practices

Chief Customer Officer

Management

ANNOUNCING Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold

PeopleMetrics

MAY 24, 2018

These easy-to-use best practices provide CX leaders with the tools needed to build exemplary Voice of Customer programs that deliver ROI, turning customer feedback into gold. Many companies collect customer feedback, but very few act on what they hear. Bruce Temkin , Managing Partner, Temkin Group.

Feedback

Feedback Chief Customer Officer Best practices Consulting

CS in Conversation: Focus on Adoption to Demonstrate the Need for Customer Success

Amity

NOVEMBER 25, 2014

Amity: You were a pioneer in the Customer Success – how did you break ground? By early 2001, we had enough customers that we realized we needed someone to help manage the customer base. We were in an emerging market and our customers weren’t really sure what to do with the product that was put in front of them.

SaaS

SaaS Chief Customer Officer Upselling Accountability

Webinars

Manual Call Reviews? There's a Better Way!

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Customer Contact Central

ANNOUNCING Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold

CS in Conversation: Focus on Adoption to Demonstrate the Need for Customer Success

Webinars

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