Cisco - Contact Center

MARCH 21, 2019

Using the power of cloud analytics and AI to enhance your customer experiences. Hi Barbara, your connecting flight #2001 has been cancelled due to poor weather conditions. This is the power of cloud data analytics and artificial intelligence (AI). An enhanced omni-channel customer self-service experience via BOTs.

Contact Center 40

Contact Center Airlines Analytics Self service 40

PeopleMetrics

MARCH 16, 2020

Or anything that would cause a customer to indicate at least one of these items: NPS below 7 (i.e., Poor overall customer experience on a recent visit. T hat a problem occurred during their most recent experience. Recognize alerts should always also go to the manager of the person who delivered an exceptional experience.

Morale 78

Morale Upselling Surveys Coaching 78

aircall

JANUARY 16, 2018

Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. When “clocking-in” only requires opening an app on one’s smartphone, being “present” won’t also decrease morale. In fact, life is easy “in the cloud.” Will The Lines Be Ready In Time? Do I have all the necessary information?

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

PeopleMetrics

JUNE 8, 2020

Recognize alerts acknowledge when an employee does something special or extraordinary to improve the customer experience. A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. Click infographic to enlarge ). Share this Image On Your Site.

Brand ambassadors 78

Brand ambassadors Employee engagement Morale Customer centricity 78