2001 Analytics Chatbots Interactive Voice Response 
PeopleMetrics
JUNE 18, 2019
Chatbots and endless IVR loops may scale, but they often do not deliver a great customer experience. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Over the past year, another lesson has emerged that I would like to share with you. Sean holds a Ph.D.
Xaqt
JUNE 1, 2020
We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. As a result, Contact Center Executives are moving past the notion that Virtual Agents merely automate interactions with customers, and are enjoying the benefits of expanded use cases.
Expert insights. Personalized for you.
48 
Let's personalize your content