Steve DiGioia

MAY 1, 2023

It’s the age-old mantra: “ Provide great service and customers will come.” In this article, we’ll explore why relying solely on great service is actually a trap that could lead to the downfall of your business. ” But is that really true?

Customer Service 162

Customer Service Marketing Personalization Management 162

Steve DiGioia

MAY 15, 2023

If you’re in a leadership role, you should know by now that your customers are always evaluating your every move. That’s right, your every move. They’re watching your every decision, every action, and every word. Now, you might be thinking, “But I’m the boss! I call the shots around here!”

Feedback 182

Feedback Management Customer Service Customer Experience 182

Beyond Philosophy

JUNE 4, 2020

In our last issue of Why Customers Buy, we discussed how doing things differently than your competition could be the most reliable path to success for your brand. Sutherland means that by making a tiny (and often inexpensive) change to your experience, you can affect customer behavior in a significant way.

Consulting 390

Consulting Consulting Advertising Analytics 390

aircall

FEBRUARY 7, 2017

Customer service stress is no exception. Every day, customer service industry workers must juggle demands and complaints of varying degrees of complexity, all in a fast-paced, high-stakes environment. How does customer service stress affect employees? Stress is detrimental your health. This is a no-brainer.

Customer Service 89

Customer Service Personalization Management Call Center 89

LiveChat

MAY 18, 2018

What were your feelings after these discussions? Did you and your interlocutors come to one conclusion? In customer service, it’s a great communication problem. Let’s discuss a couple of communication traps (and find ourselves guilty falling into them). Online communication traps. It’s a trap!

Education 54

Education Personalization Customer Service Call Center 54

Babelforce

JUNE 10, 2021

In this post: Why balancing AHT and service matters What is AHT? 9 Keep your agents up to date #10 Monitor new hires #11 Hire more broadly… or go virtual! #12 12 Encourage active listening #13 Stop highlighting average handle time #14 Reduce wrap time Your free guide to contact center automation. Drink up.”.

Average Handle Time 52

Average Handle Time Contact Center CRM Call Center 52

Comm100

MAY 1, 2018

Baby Boomers have accused Millennials of ruining classic industries such as the golf industry , the diamond industry , and even the movie business. Generations: Why Do They Matter? Generations: Why Do They Matter? Make Your Company More Appealing to Each Generation. Introduction. Gain a Competitive Edge.

Management 41

Management Education Surveys Government 41