wellbeing-on-the-frontline-stephen-yap-research-director-at-ccma 
CSM Magazine
JULY 10, 2023
At Disrupt 2023, Joe O’Brien of Sabio interviewed Stephen Yap, Research Director at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX. I’ve really looked at wellbeing on the front line. I’ve looked at the things that underpin wellbeing.
CSM Magazine
JANUARY 26, 2023
Research released today by the CCMA (Call Centre Management Association) highlights the changing nature of calls taken in the contact centre are having an impact on frontline wellbeing, with more than half of frontline colleagues reporting at least one symptom of work-related stress or burnout.
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