uk-tops-the-smile-ranking-for-customer-experience 
CSM Magazine
MARCH 9, 2018
For the first time in 14 years, the UK has topped the international Smile rankings. The UK scoried 94%, just ahead of Greece, Puerto Rico and Russia with 93%. Jill Spencer, President of MSPA Europe/Africa, and Director at mystery shopping specialists ReactCX UK, says: “The link between service and sales is clear.
CSM Magazine
JUNE 1, 2023
Hotel managers who share a smile and a joke with their teams are more likely to see staff ‘going the extra mile’ when engaging with customers, a new study reveals. “Employees who experience leader humour can obtain additional interpersonal and emotional resources via humorous interaction with their leaders.
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