Customer Service Life

DECEMBER 4, 2020

I was recently asked to share some ideas and tips with the readers at Customer Service Weekly as part of a larger Black Friday Survival Guide. Working for a software company, our contact center is all but dead on Black Friday — and that’s been the case for most of my career in the contact center.

Contact Center 138

Contact Center outsourcing Engineering Metrics 138

Hodusoft

AUGUST 16, 2023

Colocation services: This provides a data center to retail customers where they can rent equipment, space, and bandwidth. That usually happens during peak working hours when a lot of people use huge packets of internet for their work. Browser packages: This allows users to download files, launch websites, and find broken links.

voip 52

voip Analytics Marketing Customer retention 52

JustCall

APRIL 5, 2022

Your customers, vendors, loved ones, and other stakeholders can contact you without any hassle. Business VoIP phone services tick all these boxes and, hence, it is no wonder that they are gaining more and more steam, helping businesses thrive in the “new reality.”. Why choose VoIP after all? Broadband Everywhere. It ‘Can’ Be Free.

voip 40

voip Interactive Voice Response Analytics Sales 40