Global Response

OCTOBER 17, 2023

Many onshore call centers—including in-house customer service operations—store data on physical servers as opposed to cloud-based systems. This is sometimes called a smartshore model. Connect with an expert from Global Response today to see how our team can help you achieve excellence in call center security and service.

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Global Response

FEBRUARY 13, 2022

Smartshoring: onshore, offshore, nearshore, and more. But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. Location, location, location. What is onshore?

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Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. While this is obviously essential, what about your customers who don’t speak English as a first language themselves?

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Global Response

MAY 1, 2023

Some services that may be offered by inbound call centers are: customer service and support full-service help desk multilingual support technical support order taking appointment setting customer chat and multichannel support omnichannel support Almost every company who sells a service or a product will need some support for inbound calls.

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