Callminer

MARCH 9, 2020

Reviews can also provide information on other essential aspects such as customer support, technical support, or third-party integrations. One approach is to just plug everything into your WFM software and let it provide you with the number of schedules requested to try to meet the service levels consistently.

Best practices 182

Best practices Call Center Analytics Metrics 182

Comm100

FEBRUARY 19, 2020

While it may be tricky to quantify anger, your team can define SLAs (service level agreements) that will help your company know when to grant VIP status. To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’

B2C 64

B2C B2B Advertising Accountability 64

Comm100

FEBRUARY 19, 2020

While it may be tricky to quantify anger, your team can define SLAs (service level agreements) that will help your company know when to grant VIP status. To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’

B2C 40

B2C B2B Advertising Accountability 40