response-etiquette-for-public-customer-comments 
Customer Service Life
DECEMBER 4, 2023
Image by Gerd Altmann from Pixabay Nothing can derail a perfect day in the contact center like a public comment from a customer calling your company out for a feature or service that you lack or something you failed to do. Here’s what the customer said: Having a customer service number to contact you would be nice.
Vistio
DECEMBER 6, 2023
Nothing can derail a perfect day in the contact center like a public comment from a customer calling your company out for a feature or service that you lack or something you failed to do.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
SEPTEMBER 12, 2016
Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: Influence marketing is about getting influential people to talk about you and what your company sells. My Comment: This is an interesting article.
CSM Magazine
FEBRUARY 8, 2022
If you work in customer service, then you know that customer complaints are inevitable. In this article, we will discuss the top ten customer complaints and how to resolve them. Complaint #1: Poor customer service. One of the most common complaints that businesses face is poor customer service.
REVE Chat Blog
MAY 5, 2020
In the hyper-competitive markets, understanding the customer preferences to interact with your brand is imperative. It supports you to meet their expectations and deliver a great customer experience. Customers are likely to spend 140% more after a positive experience than customers who report negative experiences.
SmartKarrot
SEPTEMBER 18, 2020
It is not just limited to feedback or references but social media customer service is yet another evolution in the field of new business. Any company that wants to maintain a good reputation must have a flawless customer service. On social media, your servicing etiquettes are visible to a wider audience. Brand engagement.
Expert insights. Personalized for you.
100 
Let's personalize your content