AWS Machine Learning

MARCH 29, 2023

The challenge The IEO is the custodian of the UNDP Evaluation Resource Center (ERC). Before AIDA, the process to extract evaluative evidence and generate lessons and insights was manual, resource-intensive, and time-consuming. These metrics are used to measure the quality of text extractions.

APIs 68

APIs Construction Metrics Technology 68

JustCall

MARCH 9, 2023

Conversation intelligence is a category of software that uses artificial intelligence (AI) to analyze speech or text with the objective of deriving critical insights from conversations between reps and customers. The AI uses natural language processing (NLP) that converts the words you say into text.

Coaching 52

Coaching Sales Chatbots Analytics 52

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. Why is NPS ® going up or down?

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

REVE Chat Blog

NOVEMBER 6, 2019

Contact center trends provide businesses a futuristic view of how digital transformation and the use of artificial intelligence (AI) would help their call centers to deliver an optimal customer service experience. Key challenges faced by the contact centers . The top contact center trends to watch out in 2020.

Contact Center 82

Contact Center Interactive Voice Response Call Center Chatbots 82