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Via Transportation Selects Talkdesk to Support fast-growing customer service operations

Talkdesk

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk.

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Top 4 Reasons Why Call Recording is Critical to Contact Center Success

NICE inContact

For many contact center recording is not a matter of choice due to industry regulations, while others record for quality, analytics, and coaching purposes. They also include rules for capturing customer consent, security in storage and transport, retention, and masking certain sensitive customer information. Call Analytics.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.