Playvox
NOVEMBER 3, 2021
According to a white paper from the UNC Kenan-Flagler Business School , when collaboration permeates organizations, they experience huge bottom-line benefits, including engaged employees, attracting and retaining talent, increased velocity, and profitability. Teamwork, sharing knowledge and best practices feed company culture.
Cisco - Contact Center
DECEMBER 17, 2020
With the new Webex Contact Center, we’ve integrated Webex Experience Management post-call surveys which can be sent to customers via text, email, or IVR so you can get immediate feedback about their experience. Four Journeys, One Destination: The Cloud , a white paper by McGee-Smith Analytics.
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Avaya
JANUARY 29, 2019
Automated Quality Management – Automate the entire quality management process, from scoring evaluations to assigning coaching. Customer Feedback – Engage customers immediately following their interaction with agents via short, dynamic surveys.
NICE inContact
NOVEMBER 9, 2018
But contact centers are not built to serve managers, they are built to serve customers. We surveyed over 2000 consumers in the United States, United Kingdom and Australia. Too often, efforts to improve contact center performance are based business goals like increasing labor efficiency, or lower operating cost.
Callminer
NOVEMBER 18, 2020
Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.
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