Feedback Quality management Surveys White Paper 
Avaya
JANUARY 29, 2019
Automated Quality Management – Automate the entire quality management process, from scoring evaluations to assigning coaching. Customer Feedback – Engage customers immediately following their interaction with agents via short, dynamic surveys.
Playvox
NOVEMBER 3, 2021
According to a white paper from the UNC Kenan-Flagler Business School , when collaboration permeates organizations, they experience huge bottom-line benefits, including engaged employees, attracting and retaining talent, increased velocity, and profitability. Teamwork, sharing knowledge and best practices feed company culture.
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Cisco - Contact Center
DECEMBER 17, 2020
In today’s world where customer experience can make or break a brand, capturing customer feedback while it is top of mind is essential. For example, customer experience journey context displayed on the agent desktop and customer experience analytics reports that capture customer feedback trends and allow for proactive, closed-loop response.
Callminer
NOVEMBER 18, 2020
Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.
NICE inContact
NOVEMBER 9, 2018
But contact centers are not built to serve managers, they are built to serve customers. We surveyed over 2000 consumers in the United States, United Kingdom and Australia. Consider using feedback tools that let your customers talk back. Only about a third of consumers are happy with their last interaction.
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