Quality management Real estate Self service Virtual Agent 
DMG Consulting
MARCH 30, 2021
Any business activity that could feasibly go virtual made the leap. Companies have reduced their physical presence and, whenever possible, real estate costs. As more business was conducted virtually and digitally, automation was applied wherever possible, allowing companies to shrink their staff.
DMG Consulting
SEPTEMBER 20, 2021
It’s bizarre that it took a highly contagious virus to drive so much innovation in the world of service, but this is one of the positive outcomes of this challenging situation. The pandemic has also accelerated the attitudinal shift of consumers toward self-service and digital channels as their preferred modes for service.
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