COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT.

Best practices 52

Best practices outsourcing Contact Center Call Center 52

aircall

FEBRUARY 9, 2018

But before we consider what the right candidate looks like, we should recognize the costs of hiring the wrong one. But before we consider what the right candidate looks like, we should recognize the costs of hiring the wrong one. For one, your customers reach out (especially via telephone) because they want to interact with a human.

Multi-channel support 115

Multi-channel support Morale Customer Support Personalization 115

Fonolo

FEBRUARY 13, 2019

By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. The ongoing centrality of the voice channel is a recurring theme on this blog.

Contact Center 57

Contact Center Call Center APIs outsourcing 57