outsourcing, Real estate, Service level and Virtual Agent

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. However, with every paradigm shift, possibilities arise and usher in a new era of services.

Virtual Agent

Virtual Agent outsourcing Call Center Real estate

Which Call Center Model is Right For You?

Global Response

MAY 1, 2023

If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help. Teams who want to outsource manual sales efforts—like lead generation and upselling—should also consider outsourcing to optimize resources and get faster results.

Call Center

Call Center Multichannel virtual call center outsourcing

Customer Contact Central

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Which Call Center Model is Right For You?

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