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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

In addition to this, they are also trained in upselling techniques. Initially assign them some particular role You need to clearly define and share your customer support roles in your outsourcing plan and let them perform some of the responsibilities.

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Inbound vs. outbound call centers

Global Response

Product or technical support. For advanced technical support, inbound call centers may use tech systems to route the caller to advanced IT support. Most businesses could benefit from an inbound call center to provide consistent customer service and technical support. General Inquiries.