Win the Customer
DECEMBER 15, 2015
At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support. Customer experience continues down a path of rapidly advancing technology with trends pointing to a virtual experience. But there’s more to virtual call centers than just existing in the cloud.
SmartKarrot
OCTOBER 22, 2021
On top of that, technology is starting to play a great supporting role in giving the customers’ customer service from the future. Yes, machine learning, artificial intelligence, and other technologies are paving the way to faster, and better customer service now more than ever. Omni channel support systems will come up.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InGenius
JANUARY 31, 2020
Being a progressive industry driven by innovation and new technology, we can expect to see several trends emerging this year that propel the industry forward and have a significant impact on customer experience and agent productivity. Contextualized omni-channel support. AI-assisted customer service.
CSM Magazine
JULY 24, 2015
In the not-too-distant past, most customer support was conducted by telephone. Then, over the years, technology changed the way we communicate and companies added more customer support channels. As social media and website capabilities evolved, channels were expanded further.
CSM Magazine
JUNE 12, 2020
Emergent technologies have forever changed traditional customer service support. Stakeholder considerations, new technologies, and shifting demographics are all influential factors to maximize both tangible and intangible benefits in the value chain. Increasing Role of Technology in Customer Service. Omni-channels.
Expert insights. Personalized for you.
72 
Let's personalize your content