Win the Customer
DECEMBER 15, 2015
We want our personalized customer service to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support.
SmartKarrot
OCTOBER 22, 2021
It is no surprise that the usage of chatbots in customer service is taking a notch up. It is no surprise that the usage of chatbots in customer service is taking a notch up. In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA).
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InGenius
JANUARY 31, 2020
To meet customer expectations, modern businesses are now adopting live engagement tools that help improve service through real-time communication. These tools help both the customer and the agent stay on the same page and increase first-time resolutions tenfold. Contextualized omni-channel support.
CSM Magazine
JULY 24, 2015
As social media and website capabilities evolved, channels were expanded further. Today, customers receive support using a variety of channels, including phone, email, social media, video, self-service portals and chat forums. This multi-channel customer support model is now the standard rather than the exception.
CSM Magazine
JUNE 12, 2020
Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. According to a recent study conducted by Gartner Research, 15 percent of all customer service interactions will be handled entirely by AI by 2020 1. Impact of Globalization.
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