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The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. It’s not an easy job being an agent.

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New Outbound Lead Generation Programs: Top 15 Challenges for Call Centers

NobelBiz

It offers various dialing methods that can be successfully deployed in multiple scenarios becoming increasingly popular (and even necessary) in Collections, Telemarketing, Lead generation, and many other sensitive niches. However, it can take a toll on the morale of the call center staff.

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JustCall vs Dialpad Comparison in 2023: Best Call Center Software Review

JustCall

This advantage could, in fact, be your competitive price differentiator, especially if you plan on using Dialpad primarily for telemarketing. As a result, you would be saving a sizeable chunk of your budget that you would otherwise be utilizing for making or receiving calls and texts.