Morale, Multichannel and SaaS - Customer Contact Central

Essential Aspects of Sales Training

Integrity Solutions

MAY 24, 2023

They’re beginning to question what value they can bring in a multichannel world where customers can find any information they need from an internet search and a cognitive agent. As a result, the loss of that one salesperson can have a ripple effect on productivity and morale across the sales organization.

Sales

Sales Coaching Accountability Personalization

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

In an omnichannel/multichannel environment, many organizations struggle with consistency across channels, so leveraging FCR across channels provides a great metric to ensure that customers are getting real resolutions, regardless of channel. Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative.

Call Center

Call Center Metrics Contact Center Wait times

Customer Contact Central

Essential Aspects of Sales Training

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Webinars

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