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Strategic Value

Q&A: The Right Way to Handle Customer Objections & Negotiations

ChurnZero

MARCH 12, 2021

Ideally, the sales rep who closes the deal introduces you (the CSM) to their buyer. You start having a conversation at or slightly before the point of sale. You keep that conversation strategic. Executives always have a pile of magazines. I have this pile of magazines on my desk. We all have it.

Upselling

Upselling Personalization Sales Strategic Value

Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

CSM Magazine

OCTOBER 7, 2021

Led by Kacey Kemmerer, VP Sales and Channels, the program benefits from the experience of Rosemary Cormican, appointed as director of channels America earlier in the year. Cormican has more than 20 years of experience working in sales, channel, and distribution.

Contact Center

Contact Center Marketing Interactive Voice Response Strategic Value

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Q&A: The Right Way to Handle Customer Objections & Negotiations

Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

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